PassMark Software

Error: The drive or UNC share you selected does not exist

The full error message displayed by the installer is:
"The drive or UNC share you selected does not exist or is not accessible. Please select another"

This error can happen when the user previously performed an installation of the PerformanceTest software to a removable drive (such as a USB drive) then removed the drive. Subsequent installations of the same software on the same machine attempt to update the software on the same drive and same folder (there is no prompt for an installation folder). Because the drive is not connected, an error results.

The solution is to uninstall PerformanceTest first from the Window's "Programs and features" window. An alternative solution is to use the /DIR="<path>" command line option with the installer.

After the software is uninstalled (even with the USB drive not connected) the installer will once again prompt the user for an installation folder.

This error does not occur if you follow our recomended procedure for installing PerformanceTest to a USB drive.

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