PassMark Software

Why isn't my License Key Working?

Both the User Name and Registration Key must be correctly entered before the software turns itself into the registered version. See this step by step guide for help.

Keys from V9.0 of BurnInTest will work in V9.0 of BurnInTest.
Keys from V8.0 of BurnInTest will work in V8.0 of BurnInTest.
Keys from V7.0 of BurnInTest will work in V7.0 and V7.1 of BurnInTest.
Keys from the 32bit version of BurnInTest will work in the 64bit edition of BurnInTest.
Keys from BurnInTest V1, V2, V3, V4, V5, V6, V7 & V8 will not work in BurnInTest V9. But you can upgrade.
Keys from BurnInTest Standard edition will not work in BurnInTest Professional edition.
Keys from BurnInTest for Linux will not work in BurnInTest for Windows.

If you purchased BurnInTest V8 within 6 months of BurnInTest V9.0 being released you are entitled to a free upgrade to BurnInTest V9.0. You can request a new key from the BurnInTest free upgrade page.

I've lost my Registration Key, how can I get it back?

Mail us at Click to send mail (JavaScript required) telling us the name that was used to register the software, your E-mail address, the name of the product (BurnInTest), and roughly the date when the software was purchased. We will mail your key back out to you.

I have a License Startup Error, what does this mean?

"License key has either an invalid User Name or User ID Number"

Your license key is incorrect or the format is incorrect. Please check the username/key from the email you received and check that it is for the specific version of BurnInTest that you purchased, e.g. BurnInTest V6.x Professional.

"Startup Error Number 1"

BurnInTest can't find the license information. When running from a CD, USB drive, BartPE or WinPE, you need a file called key.dat in the BurnInTest directory with your license key in it (or the evaluation equivalent). You should create your BurnInTest directory using, File -> Install BurnInTest to a USB drive, as this process creates this necessary files for the CD, USB drive, BartPE plugin directory or WinPE Program Files directory. The key.dat file must not have blank lines contained in it. See help topics: Test automation and productivity, Installing BurnInTest to a USB drive.

"Startup Error Number 7"

The license key is for other PassMark software, but not the version of BurnInTest v8.0 you are trying to use. If you have purchased BurnInTest Standard, please make sure you downloaded BurnInTest standard ( If you have purchased BurnInTest Professional, please make sure you download BurnInTest Professional

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