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Bootable USB Flash Drive (UFD) FAQ

Last updated: Feb 2015

How do I update the software on my UFD?
Updates for the software on the Bootable USB Flash Drive are available here.

How does licensing work for software on the UFD?
Every UFD purchase comes with a single-user license for all software on the UFD. The single-user license enables one user to be using one copy of the software at any one time. Users can freely move their bootable UFD between machines as there is no need to install software. The software itself is locked to the UFD which means that users do not need to register their software, simply plug and play to access.

Can PassMark provide a replacement UFD?
If your UFD has been lost, misplaced or damaged, please contact us with your order number or details about your original purchase. We can provide you with a quotation for a replacement UFD over the next working day.

My UFD is defective. Does the UFD come with warranty?
As with all PassMark hardware, the Bootable UFD comes with a ninety (90) day warranty for manufacturer or material defects. For all replacements under warranty, please refer to our Refund Policy.

Can I purchase a backup unit of the UFD?
Yes, PassMark can provide existing customers with a backup UFD unit on request (one per UFD purchased). Please contact us and we will provide a quotation for a backup UFD.

Can I purchase the UFD seperately?
Yes, the UFD can now be purchased separately from the PC Test Kit for $199.00 . You can purchase UFDs from our Online Store or find out more information about the UFD at the Bootable UFD product page.

Can I make a backup copy of the files on the Bootable UFD?
If the Bootable UFD is critical to your business operations, we strongly recommend purchasing a back up unit (please see the next question below). At the moment, there are two considerations with making a backup of the Bootable UFD:

  1. The software on the UFD is pre-loaded and locked to the UFD, so unfortunately, the backup would be of little use should the drive become damaged or misplaced.
  2. The UFD (Version 3 and older) comes with a licensed copy of WinPE to enable BurnInTest Bootable Pro to run. WindowsPE is not free software, and PassMark pay royalties to Microsoft for every UFD sold to our customers. As a result of this, there may be legal and technical issues with making a copy, image or backup of the drive.

My UFD has stopped booting correctly and I see the error message "Warning: /dev/disk/by-label/LIVE does not exist"
If you have changed the volume name of the UFD then it will not be able to boot correctly, rename it back to "LIVE" and it should be able to boot correctly again.

My UFD isn't booting correctly and stops at "Looking for slax data"

We have seen this erorr occur on some older (slower) systems where the UFD will not boot (or intermittently boot). This seems to be related to the speed of the UFD re-enumerating after a device driver load/change when the system is booting, which on some systems will be much slower than normal and cause a timeout.

Similar errors can occur when using the old WinPE base image, the boot process will succeed but will then fail with a licensing error message as the UFD is not detected properly once the system has booted.

We currently know of no workaround for this situation other than updating to the latest image and trying this as it uses a different version of Linux to boot (Porteus).

The following question relate specifically to WinPE (UFD version 3 and older))

How does BurnInTest Bootable Pro differ from BurnInTest Pro?
BurnInTest Bootable Pro is a version of BurnInTest that does not require a working or existing Operating System to be installed on the PC to work; simply plug the UFD in and boot from the drive to get started, no additional configuration is required. Some of the tests available in BurnInTest Professional are not available in BurnInTest Bootable Pro as some device drivers are not installed. For more information about how the differences between BurnInTest editions, please see the BurnInTest Edition Comparison Table.

What is WinPE?
WinPE stands for Windows Preinstallation Environment. WinPE is an extremely lightweight version of Windows which can be booted from USB Flash Drives, CD-ROMs or PXE. All Bootable UFDs come with a licensed copy of WinPE, which allows you to boot directly to BurnInTest Bootable Pro without the need for a valid or existing operating system.

Can I make my own bootable media for BurnInTest Pro?
Yes, we've written some guides which can help you to build your own bootable BurnInTest Pro CD/DVDs or USB Flash Drives using either BartPE or WinPE. Both guides are available from the BurnInTest documentation download page.

Can I use USB looback plugs in WinPE
Yes, you can use both the USB2 loopback plugs and USB3 loopback plugs however as Windows 7 (which is what the bootable UFD is based on) does not natively support USB3 they can only be used on USB2 ports.

The UFD won't boot on my system and I see the erorr "Current Input Timing not supported by Monitor Display"
Newer video cards are often not supported in Linux very well initially so there are cases where the correctly supported monitor resolution and settings cannot be determined. If this happens try changing output type (eg HDMI or VGA) or the monitor in use. In some cases it may be necessary to switch the video card to an older model (in a case we saw from a GTX1060 to the on-board Intel graphics).

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