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DiskCheckup thinks S.M.A.R.T. is not supported - Windows Vista

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  • DiskCheckup thinks S.M.A.R.T. is not supported - Windows Vista

    Why does DiskCheckup think that my hard drive doesn't support S.M.A.R.T.?
    The drive is WD3200BEVT-22ZCT0.

    From the DiskCheckupLog.txt:
    0.094s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:
    Vendor: "WDC WD32"
    Product: "00BEVT-22ZCT0"
    Revision: "11.0"
    Removable: No
    BusType: 0x08


    0.094s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - DeviceIoControl(IOCTL_SCSI_GET_ADDRESS) succeeded:


    0.094s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 -
    Device address:
    Port # = 0
    Path ID = 0
    Target ID = 0
    LUN = 0


    0.094s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - DFP_GET_VERSION failed.
    0.094s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - Detecting SMART...
    0.094s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - SMART enable failed.
    0.109s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - Getting IDSECTOR and IDEREGS info for device #0
    0.109s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - TempDbg: DeviceIoControl setup done
    0.109s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - Identify command failed.
    0.109s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - Getting SMART attributes for device #0
    0.109s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - Failed to get SMART Attributes.
    0.109s - SysInfo: SysInfoDll: 17:20:37 22-helmi-2015 - Device #0 does not support SMART

    The machine (Acer Aspire 5536) has Vista SP2 dual boot with Linux Mint 17.1, and on linux smartmontools report S.M.A.R.T. data just fine. I can't check the bios settings, because this machine has one of those #%&* secure BIOSes. No such settings - no advanced settings tab at all. only info, passwords, boot orders and exit.

    I'd attached the log file, but the uploader says the log file "DiskCheckupLog.txt" is invalid.

  • #2
    Can you E-mail us the full log

    Comment


    • #3
      OK, I'l do it in the morning (it's 1:14 AM local time). Just one thing: could it be that windows is using the drive in AHCI-mode?
      (RS780 / AMD-drivers supplied by Microsoft)

      Comment

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