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USB 3.0 Loopback error

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  • USB 3.0 Loopback error

    Hi,
    I'm currently having an issue regarding a USB 3.0 loopbacks.
    The USB Port seems to work normally when in usage with no issues with speed.
    However whenever I run BurninTest 9.0 with the USB 3.0 loopback test on, I get these errors.

    I keep getting a repeating error below:
    LOG NOTE: 2020-01-24 18:01:30, Status, Main Tests started
    LOG NOTE: 2020-01-24 18:01:30, 3D Graphics, 3D test starting: Duty cycle = 90. Test on primary monitor (0). (x,y) = (800,40. WxH = 320x200.
    LOG NOTE: 2020-01-24 18:01:30, 3D Graphics, Starting DX9 Test
    SERIOUS: 2020-01-25 03:47:10, USB, USB driver reported send error: USB 3 Plug: 5
    LOG NOTE: 2020-01-25 03:47:10, USB Plug 6, USB3 Plug PMU34PJZ3W : USB3 Write failed (BytesWritten = 0, NumPktsRec = 48862435, CurrentTransferSize = 65536) (997)
    LOG NOTE: 2020-01-25 03:47:10, USB Plug 6, Overlapped I/O operation is in progress.
    LOG NOTE: 2020-01-25 03:47:10, USB Plug 6, USB device driver error reported: 0xc0000001
    LOG NOTE: 2020-01-25 03:47:10, USB Plug 6, {Operation Failed} The requested operation was unsuccessful.
    LOG NOTE: 2020-01-25 03:47:10, USB Plug 6, USB request status reported: 0xc0000011
    LOG NOTE: 2020-01-25 03:47:10, USB Plug 6, Unknown.
    LOG NOTE: 2020-01-25 03:47:10, USB Plug 6, [state=STALLED status=UNKNOWN]
    SERIOUS: 2020-01-25 11:25:20, USB, USB driver reported send error: USB 3 Plug: 5
    LOG NOTE: 2020-01-25 11:25:20, USB Plug 6, USB3 Plug PMU34PJZ3W : USB3 Write failed (BytesWritten = 0, NumPktsRec = 87307887, CurrentTransferSize = 65536) (997)
    LOG NOTE: 2020-01-25 11:25:20, USB Plug 6, Overlapped I/O operation is in progress.
    LOG NOTE: 2020-01-25 11:25:20, USB Plug 6, USB device driver error reported: 0xc0000120
    LOG NOTE: 2020-01-25 11:25:20, USB Plug 6, The I/O request was canceled.
    LOG NOTE: 2020-01-25 11:25:20, USB Plug 6, USB request status reported: 0xc0010000
    LOG NOTE: 2020-01-25 11:25:20, USB Plug 6, The USB stack reports this error whenever it completed a transfer because of an AbortPipe request from the client driver.
    LOG NOTE: 2020-01-25 11:25:20, USB Plug 6, [state=STALLED status=UNKNOWN]
    SERIOUS: 2020-01-25 11:25:23, USB, USB driver reported send error: USB 3 Plug: 5
    LOG NOTE: 2020-01-25 11:25:23, USB Plug 6, USB3 Plug PMU34PJZ3W : USB3 Write failed (BytesWritten = 0, NumPktsRec = 87307889, CurrentTransferSize = 65536) (997)
    LOG NOTE: 2020-01-25 11:25:23, USB Plug 6, Overlapped I/O operation is in progress.
    LOG NOTE: 2020-01-25 11:25:23, USB Plug 6, USB device driver error reported: 0xc0000120
    LOG NOTE: 2020-01-25 11:25:23, USB Plug 6, The I/O request was canceled.
    LOG NOTE: 2020-01-25 11:25:23, USB Plug 6, USB request status reported: 0xc0010000

  • #2
    Can you please download the USB3Test application and run the loopback test while the "Check bus errors" is enabled and send us the log file for analysis?
    https://www.passmark.com/products/us...k/download.php

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    • #3
      I've attached my loopback log files again.
      Attached Files
      Last edited by NPI.GUY; 04-10-2020, 05:44 PM. Reason: I poasted in the wrong post

      Comment


      • #4
        Seems like real physical errors on the bus.

        Thu Apr 9 12:29:48 2020: ERROR - 1 Physical Layer error(s) occurred.
        Thu Apr 9 12:29:48 2020: ERROR - - 8b/10b Decode error(s) occurred.

        These get hidden normally because many errors can be detected and data re-transmitted to correct the error

        Try different cables, different ports, different PC.

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