Entering license keys - Products with a key entry window

Step 1 - Find your user name and key

After you have placed an order you will receive an e-mail that contains details about your order,  your user name and your license key. There are several different formats for the license key, depending on the product ordered, but they look something like this.

User: John Smith
Key : T+2?EtyyQzjyQU3zy-3kzuhjjK7Vz?+Fx

or this

User: John Smith
Key : T15Z1T-R87MAU-98A3R4-Q4J9HP-JM73RM-R5JCJN-WU212K-WARHM5

Note that the keys may vary in length and be shorter or longer than the examples above.

Step 2 - Make sure you have the right software

Your user name and key will only work in the product that you have purchased. Make sure that the product that you have downloaded and installed, matches the product that you have purchased. Download and install the correct software, if required.

Step 3 - Copy your user name from the E-mail

• Select the user name text in the E-mail with the mouse. Make sure you select ONLY your user name. Do not select any additional characters or extra spaces.

• Copy your user name to the Windows clipboard. This can be done by using the Edit / Copy menu item in most E-Mail programs. Alternatively you can use the CTRL-C key combination on the keyboard.

Step 4 - Paste your user name into the software

• After the software has been downloaded and installed the "welcome" window is displayed. There is a button in this window that allows you to paste in your user name. Click on Paste User Name (or use CTRL-V on the keyboard).

Step 5 - Copy and Paste the Key

• Select the key text in the e-mail.
• Copy the text (CTRL-C).

• Paste the key into the software (using the button or CTRL-V).

• Click on continue. If the user name and key was accepted, the program will start and the welcome screen will not be displayed again.
  A serial number can also been seen in the About window (See the Help / About menu item).

Step 6 - Keep your key

The User Name and Key should be kept in a safe place in case the software ever needs to be reinstalled. Your User Name and Key will also be required to be re-entered when software upgrades are released.

Entering license keys - Products without a key entry window

TestLog Web Access

You can either add your licence keymanually to the KEYSECTION part of the web access config file by using a text editor or by going to the settings menu of the TestLog standalone version and choosing "Install Web Access Licence". You will need to enter the location of the web access config file (where web access has been installed on the web server) and your licence key in the available fields and click Ok to add the key.

BurnInTest Linux Command Line

Installing a key for the command line version uses two command line arguments;

-u username
Add username as part of username/key pair for registration

-k key
Add key as part of username/key pair for registration.

To register BurnInTest Linux Command Line use “./bit_cmd_linexXX –u username –k key”. You will need to restart BurnInTest after entering registration details.

Still have a problem?

If you still have a problem, check the following.

• Your user name is exactly as it appears in the E-Mail, using a different user name will not work.
• No extra characters were included, be especially careful about not copying extra space characters or new line characters.
• If you have purchased the BurnInTest product, there are two editions. The Pro edition and the Standard edition. Make sure that you have downloaded the same edition as you have purchased.
• If you typed in your user name or key, rather than copying and pasting, check that you have not made a typing mistake and check that upper and lower case characters are correct.  Upper and lower case are important.

Mail us

If the above doesn't fix your problem, mail us at and briefly describe the problem you have encountered and your order number.