Testlog crashes on start up

[karltinsly]

Hello, I just downloaded and installed Testlog to evaluate for my team, but when I try to start it, I get the splash screen, a blank window, and then the program crashes and Windows wants to send an error log to Microsoft. Any idea of what might be wrong?

Testlog v3.0 Build 1006
Windows XP

Thank you,

Karl

[Michael (Passmark)]

In order for us to diagnose the problem could you please provide us with more information by running TestLog with the command line parameter /debug. This will create a file in the TestLog install directory called “TestlogDebug.txt”. Once you have this file could you email it to us as per the instructions on the Support Page.

[steve.quin]

i get the same issue. On initiation at start up - it errors and usual ms send error message. This happens on all occasions. The only work around is to reboot -- and this isn't a realistic workaround.

Here is my debug,please see below

------------------------------------------------------------------------------
Windows XP Professional 5.1.2600.2.0
09-11-2007 10:14:43 Startup => AA
09-11-2007 10:14:43 Startup => AB
09-11-2007 10:14:43 Startup => AC
09-11-2007 10:14:43 Startup => B1
09-11-2007 10:14:43 Startup => B2
09-11-2007 10:14:43 Startup => B3
09-11-2007 10:14:43 Startup => B4
09-11-2007 10:14:43 Startup => B6

[borderblaster]

We has this issue with two of our users.

We did a windows system restore to the last know restore point where we knew test log worked. This fixed the issue, but it was alot of hassle. I have no idea what changed on the system to make testlog crash like this. On the theories where that maybe a microsoft update could have caused it.

Hope we dont see this again

[steve.quin]

We have two instants in the office today. What we did sounds the same. An MS restore and it worked. I see that MS had released xml patches so maybe this could have been a cause.

It did look like someting was not getting released and hence on restart crashing was occuring

Anyway, the prompt repky is very much appereciated
Thanks

[Tim (PassMark)]

Although you're using XP instead of Vista there is always the possibility it could be the DEP setting causing problems with the security software protecting TestLog, if DEP is on you can try turning it off for TestLog as described in this thread, http://www.passmark.com/forum/showthread.php?t=819.

The debug log indicates that it's about to load the start-up selection dialog (the load/broswe/create one) so we're adding some more debugging around that area.

With the next version of TestLog we're also setting it up so if there is a crash that displays the crash dialog with the "Send to Microsoft" button we will be able to retrieve the report from Microsoft and analyse it.

If it happens again can you please let us know and we'll send you a newer debug version to test.