DiskCheckup Not showing all drives

[clackey3]

I had DiskCheckup Version 2.1. Because it always shows a red (-) icon on all SATA and USB drives, I upgraded to current version 3.1.

Now I discover that SATA drives are not displayed, only IDE. Likewise, USB external IDE hard drives are not showing.

Is this "working as intended", or is there perhaps an issue with older motherboards?

Am I missing some newer information regarding USB attached or SATA?

Suggestions?

[David (PassMark)]

Most but not all USB connected drives are supported. It depends on the 'bridge' chip used to convert between USB and IDE.

How are the SATA drives connected on your system? RAID controllers aren't supported, even if you aren't running in RAID.

[leicray]

I too am running DiskCheckup 3.1 (build 1001) and it's not detecting ANY of the four SATA drives in my computer. They are connected directly to the motherboard (Gigabyte N650SLI-DS4L). It's a RAID-capable board, but RAID is not enabled.

By comparison, Acronis Drive Monitor detects all four drives, but its capabilities are way below what DiskCheckup can potentially offer.

Any ideas?

[David (PassMark)]

I think there are two RAID settings for this MB. One for the controller and one for each port. What model drives do you have connected?

[leicray]

There are indeed two settings for the RAID on this motherboard. RAID is now disabled at the controller level and also for each individual port. Still no drives detected.

The drives which are connected are:
Seagate ST380815 AS
Seagate ST350064 1AS
Maxtor TM3250310AS
Hitachi HDS721050CLA

Thanks.

[David (PassMark)]

Can you run DiskCheckup in debug mode and send us the log,

To do this you need to use the '-d' command line argument
(Debug mode is off by default).

[leicray]

Here is the log which you requested:

SysInfoDll: 18:15:45 05-Mar-2012 - SysInfoDll_Smart_Cleanup ok
DiskCheckup: 18:15:54 05-Mar-2012 - DiskCheckup V3.1 Build: 1001 built with SysInfo v1.0 Build: 1014
SysInfoDll: 18:15:54 05-Mar-2012 - SysInfo v1.0 Build: 1014
SysInfoDll: 18:15:54 05-Mar-2012 - SysInfoDll_Smart_Init ok
SysInfoDll: 18:15:54 05-Mar-2012 - CSMARTInfo::BuildDrivesInfo[3204]: Building drives info

SysInfoDll: 18:15:54 05-Mar-2012 - Drive #0 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #1 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Checking which physical device ID "C:" is on

SysInfoDll: 18:15:54 05-Mar-2012 - CSMARTInfo::GetPhysicalDeviceID[3626]: Disk Number = 3, Number of extents = 1
SysInfoDll: 18:15:54 05-Mar-2012 - Fixed drive found, C:\, phyID = 3

SysInfoDll: 18:15:54 05-Mar-2012 - GetDiskFreeSpaceEx succeeded. Volume "C:" capacity: 476938 MB
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #2 detected, "C: [Local Drive]"
SysInfoDll: 18:15:54 05-Mar-2012 - Checking which physical device ID "D:" is on

SysInfoDll: 18:15:54 05-Mar-2012 - CSMARTInfo::GetPhysicalDeviceID[3626]: Disk Number = 1, Number of extents = 1
SysInfoDll: 18:15:54 05-Mar-2012 - Fixed drive found, D:\, phyID = 1

SysInfoDll: 18:15:54 05-Mar-2012 - GetDiskFreeSpaceEx succeeded. Volume "D:" capacity: 238472 MB
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #3 detected, "D: [Local Drive]"
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #4 detected, "E: [CD/DVD]"
SysInfoDll: 18:15:54 05-Mar-2012 - Checking which physical device ID "F:" is on

SysInfoDll: 18:15:54 05-Mar-2012 - CSMARTInfo::GetPhysicalDeviceID[3626]: Disk Number = 0, Number of extents = 1
SysInfoDll: 18:15:54 05-Mar-2012 - Fixed drive found, F:\, phyID = 0

SysInfoDll: 18:15:54 05-Mar-2012 - GetDiskFreeSpaceEx succeeded. Volume "F:" capacity: 76317 MB
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #5 detected, "F: [Local Drive]"
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #6 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Checking which physical device ID "H:" is on

SysInfoDll: 18:15:54 05-Mar-2012 - CSMARTInfo::GetPhysicalDeviceID[3626]: Disk Number = 2, Number of extents = 1
SysInfoDll: 18:15:54 05-Mar-2012 - Fixed drive found, H:\, phyID = 2

SysInfoDll: 18:15:54 05-Mar-2012 - GetDiskFreeSpaceEx succeeded. Volume "H:" capacity: 476939 MB
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #7 detected, "H: [Local Drive]"
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #8 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #9 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #10 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #11 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #12 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #13 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #14 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #15 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #16 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #17 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #18 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #19 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #20 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #21 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #22 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #23 not detected
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #24 detected, "Y: [Networked]"
SysInfoDll: 18:15:54 05-Mar-2012 - Drive #25 detected, "Z: [Networked]"
SysInfoDll: 18:15:54 05-Mar-2012 - Looking for unformatted devices...
SysInfoDll: 18:15:54 05-Mar-2012 - Opening phyID = 0 successful!
SysInfoDll: 18:15:54 05-Mar-2012 - PhyID = 0 already found!
SysInfoDll: 18:15:54 05-Mar-2012 - Opening phyID = 1 successful!
SysInfoDll: 18:15:54 05-Mar-2012 - PhyID = 1 already found!
SysInfoDll: 18:15:54 05-Mar-2012 - Opening phyID = 2 successful!
SysInfoDll: 18:15:54 05-Mar-2012 - PhyID = 2 already found!
SysInfoDll: 18:15:54 05-Mar-2012 - Opening phyID = 3 successful!
SysInfoDll: 18:15:54 05-Mar-2012 - PhyID = 3 already found!
SysInfoDll: 18:15:54 05-Mar-2012 - Number of unformatted fixed drives found: 0!
SysInfoDll: 18:15:54 05-Mar-2012 - GetSMARTInfoNT()
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 0:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 1:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 2:
SysInfoDll: 18:15:54 05-Mar-2012 - Number of extent: 1
SysInfoDll: 18:15:54 05-Mar-2012 - Opening physical device #3
SysInfoDll: 18:15:54 05-Mar-2012 - Opened.
SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_DISK_GET_DRIVE_GEOMETRY) succeeded. Device #3 (Drive "C:") capacity: 476937 MB
SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:

SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:
Vendor: "Hitachi "
Product: "HDS721050CLA "
Revision: "JP2O"
Removable: No
BusType: 0x03

SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_SCSI_GET_ADDRESS) succeeded:

SysInfoDll: 18:15:54 05-Mar-2012 -
Device address:
Port # = 3
Path ID = 1
Target ID = 1
LUN = 0

SysInfoDll: 18:15:54 05-Mar-2012 - DFP_GET_VERSION failed.
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 3:
SysInfoDll: 18:15:54 05-Mar-2012 - Number of extent: 1
SysInfoDll: 18:15:54 05-Mar-2012 - Opening physical device #1
SysInfoDll: 18:15:54 05-Mar-2012 - Opened.
SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_DISK_GET_DRIVE_GEOMETRY) succeeded. Device #1 (Drive "D:") capacity: 238472 MB
SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:

SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:
Vendor: "MAXTOR S"
Product: "TM3250310AS "
Revision: "3.AA"
Removable: No
BusType: 0x03

SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_SCSI_GET_ADDRESS) succeeded:

SysInfoDll: 18:15:54 05-Mar-2012 -
Device address:
Port # = 2
Path ID = 1
Target ID = 1
LUN = 0

SysInfoDll: 18:15:54 05-Mar-2012 - DFP_GET_VERSION failed.
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 4:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 5:
SysInfoDll: 18:15:54 05-Mar-2012 - Number of extent: 1
SysInfoDll: 18:15:54 05-Mar-2012 - Opening physical device #0
SysInfoDll: 18:15:54 05-Mar-2012 - Opened.
SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_DISK_GET_DRIVE_GEOMETRY) succeeded. Device #0 (Drive "F:") capacity: 76316 MB
SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:

SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:
Vendor: "ST380815"
Product: "AS "
Revision: "3.AA"
Removable: No
BusType: 0x03

SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_SCSI_GET_ADDRESS) succeeded:

SysInfoDll: 18:15:54 05-Mar-2012 -
Device address:
Port # = 2
Path ID = 0
Target ID = 0
LUN = 0

SysInfoDll: 18:15:54 05-Mar-2012 - DFP_GET_VERSION failed.
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 6:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 7:
SysInfoDll: 18:15:54 05-Mar-2012 - Number of extent: 1
SysInfoDll: 18:15:54 05-Mar-2012 - Opening physical device #2
SysInfoDll: 18:15:54 05-Mar-2012 - Opened.
SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_DISK_GET_DRIVE_GEOMETRY) succeeded. Device #2 (Drive "H:") capacity: 476940 MB
SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:

SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY) succeeded:
Vendor: "ST350064"
Product: "1AS "
Revision: "3.AG"
Removable: No
BusType: 0x03

SysInfoDll: 18:15:54 05-Mar-2012 - DeviceIoControl(IOCTL_SCSI_GET_ADDRESS) succeeded:

SysInfoDll: 18:15:54 05-Mar-2012 -
Device address:
Port # = 3
Path ID = 0
Target ID = 0
LUN = 0

SysInfoDll: 18:15:54 05-Mar-2012 - DFP_GET_VERSION failed.
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 8:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 9:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 10:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 11:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 12:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 13:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 14:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 15:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 16:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 17:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 18:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 19:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 20:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 21:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 22:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 23:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 24:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 25:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 26:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 27:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 28:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 29:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 30:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 31:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 32:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 33:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 34:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 35:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 36:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 37:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 38:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 39:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 40:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 41:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 42:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 43:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 44:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 45:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 46:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 47:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 48:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 49:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 50:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 51:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 52:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 53:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 54:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 55:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 56:
SysInfoDll: 18:15:54 05-Mar-2012 - Drive 57:
SysInfoDll: 18:15:54 05-Mar-2012 - 0 SMART enabled devices found.
DiskCheckup: 18:15:54 05-Mar-2012 - InitDevIconList[974]: Num drives detected = 4
DiskCheckup: 18:15:57 05-Mar-2012 - InitDialog[857]:GetSystemMetrics(16) = 1680
DiskCheckup: 18:15:57 05-Mar-2012 - InitDialog[859]:GetSystemMetrics(17) = 998

[David (PassMark)]

Looks like the device driver had rejected the request to collect the data.

Can you have a look in Windows Device manager and see what drivers are in use for the ATA Channels and the Disk drives. Are they the Microsoft drivers?

Disk
c:\Windows\system32\DRIVERS\disk.sys
c:\Windows\system32\DRIVERS\partmgr.sys

ATA Channels
c:\Windows\system32\DRIVERS\atapi.sys
c:\Windows\system32\DRIVERS\ataport.sys

[leicray]

Yes, the four which you list specifically are all Microsoft drivers. I looked directly at the properties of each individual driver.

However, in Device Manager, there are also NVIDIA nForce Serial ATA Controller drivers listed. The listed driver is:

c:\Windows\system32\DRIVERS\nvstor32.sys

As far as I can tell it's this driver which is being used for all four drives.

[David (PassMark)]

Are you in AHCI mode in BIOS?
I did some Goggling and it looks like the nVidia drivers have a problem when in AHCI mode (instead of IDE mode) on Win7.