SMART DLL error

[haroon]

Hello ,

I have a system with below configuration

Microsoft Windows XP Professional ( Service Pack 3 )

Disk Interface Type:IDE

BIOSell.

I 'm getting Error while retreiveing SMART informatiion through smart DLL provide by you:

Error:"Call to SmartDll_Init() get Failed."

[David (PassMark)]

Maybe your hard drive doesn't support SMART.

[haroon]

We have only got the information that through the DLL which has been provide by you :

'SCSI' and 'Raid' Disk interface type will not monitored by the S.M.A.R.T feature and 'IDE' and 'SATA' Disk interface type which is monitored for S.M.A.R.T feature .
And this machine has Disk interface type:IDE.

If u want the machine information its below

Operating : System Microsoft Windows XP Professional ( Service Pack 3 )
Model : Latitude D630
Processor Type: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz
Disk Manufacturer/Model: FUJITSU MHZ2120BH G2
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A13
BIOS Manufacturer: Dell Inc.
BaseBoardManufacturer: Dell Inc.

Please reply soon ASAP

[David (PassMark)]

What version of the DLL are you using? Are you running as Admin? What code are you using to call the DLL?
Just becuase you are using an IDE interface, it doesn't mean the drive itself supports SMART (nor your BIOS for that matter). But I think the Fujitsu does.

[haroon]

Hello ,

i have giebn u ALL the details......u have any ideawhy the error is occuring and problem could be where??then please let us know....

[David (PassMark)]

Based on the limited information you have provided, we are unable to provide any additional suggestions.

[haroon]

Hello,

Could you pleas confirm does SMART support.


Disk Manufacturer/Model: FUJITSU MHZ2120BH G2

[haroon]

Hello,

Could you pleas confirm does SMART support.


Disk Manufacturer/Model: FUJITSU MHZ2120BH G2.

I have client with 40 machine on ALL the machine SMART is enabled and working fine ..except one machine for whci i had given u the above Configuration.

Also the only difference of this machine configuration from rest of the machine is

Disk Manufacturer/Model: FUJITSU MHZ2120BH G2.

[haroon]

hello ,

Please update us on the same.

[David (PassMark)]

Contact Fujitsu or visit their web site if you want the specs for a Fujitsu drive. Failing that try Google.

If you still have a problem with the DLL, then to start with you answer the questions we asked above.