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  • ZoomEngine crashing

    Hello,

    I've problem while doing indexing (OS Windows 8.1 Pro 64bit).

    ZoomEngine keep crashing when indexing Windows Mail *.eml files (not all but a lot of them).
    I've to delete eml file, and start indexing again till next crash.

    Best regards,
    Bartosz

  • #2
    What version of OSF are you using?
    Can we get a copy of the EML files that is is crashing on, so that we can fix it up.
    EMail contact details are here.

    Comment


    • #3
      Thanks for quick answer.

      Version 4.0 Build 1002 (tested 32 and 64 bit).

      I thnik it can be problem with too long path to the Case folder.
      Have to check it, i'll make few tests and give you know.

      Comment


      • #4
        We couldn't reproduce the problem with the longest Case path folder possible. We also tried a very long folder path to the EML files in question, but it worked fine.

        If you can send us the EML files in question, we can investigate further.
        Ray
        PassMark Software

        Comment


        • #5
          Have done some tests, and there are 2 problems from logs:

          1.
          Failed to reallocate memory for dictionary. Out of memory error.
          [MBOX processing] Unable to initialize MBOX file reader - out of memory for header buffer.


          2.
          11:01:21 - [WARNING] File type is ambiguous or cannot be determined. Treating as binary file: F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*0:=?Windows-1250?B?V2FydW5raWVtIHV6eXNrYW5pYSB6YZx3aWFkY3plbml hIG8gemezb3N6?= =?Windows-1250?B?ZW5pdSBwbGFj83draSB3eXBvY3p5bmt1IG9yZ2FuaXp vd2FuZWogbmEg?= =?Windows-1250?B?dGVyZW5pZSB3b2pld/NkUHJ6ZXBpc3kgS3VyYXRvcml1bSBPnHdpYXR5?= =?Windows-1250?B?IHcgUnplc3pvd2l
          11:01:21 - [INDEXED] Indexing filename only for binary file F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*0:=?Windows-1250?B?V2FydW5raWVtIHV6eXNrYW5pYSB6YZx3aWFkY3plbml hIG8gemezb3N6?= =?Windows-1250?B?ZW5pdSBwbGFj83draSB3eXBvY3p5bmt1IG9yZ2FuaXp vd2FuZWogbmEg?= =?Windows-1250?B?dGVyZW5pZSB3b2pld/NkUHJ6ZXBpc3kgS3VyYXRvcml1bSBPnHdpYXR5?= =?Windows-1250?B?IHcgUnplc3pvd2l
          11:01:21 - [WARNING] File type is ambiguous or cannot be determined. Treating as binary file: F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*1:=?Windows-1250?B?V3lrYXoga2Fkcnlfemezb3N6ZW5pZSBkbyBLT193b2o uIHBvZGthcnBh?= =?Windows-1250?B?Y2tpZS5kb2M=?=
          11:01:21 - [INDEXED] Indexing filename only for binary file F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*1:=?Windows-1250?B?V3lrYXoga2Fkcnlfemezb3N6ZW5pZSBkbyBLT193b2o uIHBvZGthcnBh?= =?Windows-1250?B?Y2tpZS5kb2M=?=
          11:01:21 - [WARNING] File type is ambiguous or cannot be determined. Treating as binary file: F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*2:=?Windows-1250?B?Wmezb3N6ZW5pZSBwbGFj83draSBkbyBLT193b2ouIHB vZGthcnBhY2tp?= =?Windows-1250?B?ZS5kb2M=?=
          11:01:21 - [INDEXED] Indexing filename only for binary file F:\XXX\XXX\Local Folders\Inbox\6DC157FF-000001CA.eml*1*0*2*2:=?Windows-1250?B?Wmezb3N6ZW5pZSBwbGFj83draSBkbyBLT193b2ouIHB vZGthcnBhY2tp?= =?Windows-1250?B?ZS5kb2M=?=

          I've changed PC to Windows 7 32bit 12GB RAM.

          Comment


          • #6
            > Out of memory error.

            At the risk of stating the obvious, maybe you ran out of memory?


            > Windows 7 32bit 12GB RAM

            At the risk of stating the (maybe not so) obvious,​​​​​​. 32bit Windows can only use 2GB of RAM for applications. The other 10GB is wasted.


            > [WARNING] File type is ambiguous

            This is probably correct and not really a problem.
            One of the EMails in the EML file (6DC157FF-000001CA.eml) had some type of wacky attachment, for which the file type (PDF, Word, HTML, etc..) could not be determined.


            Comment


            • #7
              Ok, i'll back to Win 8.1 64bit tomorrow and check it again.

              Comment

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